Thursday, March 30, 2023
7:00am – 5:00pm
OSU Center for Health Sciences
1111 W 17th St
North Hall, Room 437
Tulsa, OK 74107
Jason W. Beaman, DO, MS, MPH, FAPA
Jason Beaman, DO is the Chair of the Psychiatry and Behavioral Sciences Department at Oklahoma State University Center for Health Sciences. Dr. Beaman completed his medical degree at Oklahoma State University College of Osteopathic Medicine and is board certified in Family Medicine, Psychiatry, and Forensic Psychiatry.
Mousumi Som, DO, MS, FACOI
Dr. Mousumi Som is a Professor of Medicine in the Department of Internal Medicine at the Oklahoma State University Center for Health Sciences. She completed her medical degree at the University of North Texas Health Science Center and is board certified in internal medicine.
What the Course is About
The course is based on thousands of hours of research and the New York Times bestseller and business classic that has revolutionized interpersonal success for millions of people worldwide.
What Is A Crucial Conversation
A Crucial Conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. When conversations turn crucial, people tend to follow one of two ineffective paths: they either speak directly and abrasively to get the results they want but harm relationships, or they remain silent with the hope of preserving relationships only to sacrifice results.
There Is A Better Way
Crucial Conversations® for Mastering Dialogue Healthcare gives people the skills to step into disagreement—rather than over or around it—and turn disagreement into dialogue for improved patient safety and staff morale.
What You’ll Learn
The course teaches nine powerful skills for working through disagreements and concerns in healthcare to achieve better outcomes for employees and patients.
What’s Unique About the Healthcare Course
Experience humorous and engaging videos, illuminating instruction, and, most importantly, hands-on skill building to address the challenges unique to healthcare. From beginning to end, the course is designed to help your organization improve its ability to care for patients and support its staff.
“This training provided an invaluable, step-by-step process for communicating with others in situations with potential conflicts. The sessions were engaging, lively, and techniques clearly explained. The instructors were outstanding. They provided numerous real-life examples that were relatable and at times quite humorous. I found myself engaged, inspired, and looking forward to revisiting potentially challenging interactions with students and colleagues. My approach to facilitating challenging discussions was greatly enhanced, and I have already utilized the techniques introduced by this training. I highly recommend this training to any faculty, staff or administrators seeking a communication skillset to manage conflict.”
Miko Rose, DO, FNAOME
Assistant Dean for Clinical Education
Associate Professor and Chief, Division of Psychiatry, Department of Clinical Medicine
Pacific Northwest University of Health Sciences
|6:30 - 7:00am||SIGN-IN & BREAKFAST|
|7:00 - 8:30am||Get Unstuck
Spot the conversations that are keeping you from what you want
|8:30 - 8:45am||BREAK|
|8:45 - 9:30am||Master My Stories I
Keep composure when feeling angry, defensive, or intimidated
|9:30 - 10:15am||Master My Stories II
Keep composure when feeling angry, defensive, or intimidated
|10:15 - 10:30am||BREAK|
|10:30 - 11:30am||Start with Heart
Stay focused on what you really want and lay a foundation of good intent
|11:30am - 12:15pm||LUNCH (provided)|
|12:15 - 1:00pm||State My Path
Speak honestly and respectfully
|1:00 - 2:00pm||Make it Safe
Create safety so you can talk with almost anyone about almost anything
|2:00 - 2:15pm||BREAK|
|2:15 - 3:00pm||Learn to Look
Notice the signs that people are not in dialogue
|3:00 - 3:45pm||Seek Mutual Purpose
Find common ground even when it seems impossible
|3:45 - 4:00pm||BREAK|
|4:00 - 4:45pm||Explore Others' Paths
Listen and respond effectively to other people’s concerns and feedback
|4:45 - 5:00pm||Move to Action
Turn each Crucial Conversation into a course of action that leads to results
Crucial Conversations Website: https://cruciallearning.com/crucial-conversations-for-dialogue-healthcare/
YouTube video with Dr. Beaman and Dr. Som: YouTube – Saving Lives: How Oklahoma State University Center for Health Sciences Uses Crucial Conversations
Abstract on The Impact of Crucial Conversations
Target Audience and Program Objectives
This program will provide a comprehensive overview of interpersonal communication skills geared specifically to healthcare educators. Content will address nine powerful skills for identifying problems, working through disagreements and concerns, and employing action to achieve better outcomes for physicians and their patients. At the end of this course, healthcare providers will be able to incorporate the skills they’ve learned into their work environment to increase patient safety, reduce medical errors, and improve employee engagement.
Osteopathic Physicians: The Osteopathic Founders Foundation is accredited by the American Osteopathic Association to provide osteopathic continuing medical education for physicians. The Osteopathic Founders Foundation designates this live program for a maximum of eight and one quarter (8.25) AOA Category 1-A credits. The Osteopathic Founders Foundation will report CME credits for all osteopathic physicians who complete and return both an attestation form and program evaluation for all sessions attended. Credit claimed should be commensurate with the extent of the physician’s participation in this activity.
Allopathic Physicians: This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Oklahoma State Medical Association (OSMA) through the joint providership of Saint Francis Health System and the Osteopathic Founders Foundation. Saint Francis Health System is accredited by the Oklahoma State Medical Association to sponsor continuing medical education for physicians. Saint Francis designates this live activity for a maximum of eight and one quarter (8.25) AMA PRA Category 1 credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.